Southeast Asian SMEs use AI to stay competitive

Published on Jun 26, 2025.
Southeast Asian SMEs use AI to stay competitive

The rapid advancement of artificial intelligence (AI) presents a pivotal moment for Southeast Asian small businesses, which are now facing extreme competitive pressures to adapt or risk obsolescence. As the Harvard Business Review aptly puts it, “adapt or die.” This commentary delves into how AI is poised to transform these enterprises and potentially reshape the broader economic landscape within the region. With a projected contribution of about $120 billion to the region’s GDP by 2027, the urgency for adoption becomes increasingly evident.

Data from Boston Consulting Group accentuates the urgency, highlighting the role of AI as a catalyst for redefining business processes and unlocking new revenue streams. In the context of Southeast Asia, where the youthful demographic is notably tech-savvy, the promise of AI enables smaller firms to quickly pivot towards new marketing and operational techniques that larger competitors may have already implemented. For instance, leading companies in e-commerce, such as Lita Global, demonstrate how integrating generative AI has doubled their operational efficiencies, consequently enhancing revenue generation by as much as 20%. This case presents a significant lesson: AI does not merely serve as an operational tool but as a critical driver of growth in a landscape where competence is defined by technological agility.

The landscape of AI adoption is not without its challenges. Despite the remarkable potential, the initial costs associated with advanced AI applications can lead small businesses to tread cautiously. The disparity in financial capacity between larger firms and micro, small, and medium enterprises (MSMEs) poses a substantial barrier to widespread adoption. As noted in the article, many businesses can only afford minimal AI solutions, such as chatbots for customer service, while the vast potential of AI-driven customization and analytics remains untapped. Consequently, this leads us to ponder, will small enterprises in emerging markets be permanently sidelined in the technological race due to financial constraints, or will the market evolve to level the playing field?

Looking ahead, the anticipated cost reductions in AI technologies, particularly application programming interfaces (APIs), provide a silver lining for MSMEs. Gartner's projections suggest that by 2027, the expenses tied to utilizing these advanced technologies could drastically decrease, enabling greater access across the board. This democratization of AI presents an opportunity for smaller firms to reconfigure their strategies to not only survive but thrive within an increasingly competitive landscape.

In conclusion, Southeast Asian small businesses stand at a crossroads. The potential benefits of AI are tantalizing, yet the road to adoption remains fraught with challenges. As investors, regulators, and consumers alike play their respective roles in shaping this evolving narrative, a diversified approach to innovation will be essential. Policymakers must consider not only the financial implications of AI adoption but also the competitive dynamics that could emerge as smaller players begin to leverage technology more effectively. The question remains: as we move towards an AI-driven economy, how can we ensure that this technological advancement becomes a vector for inclusive growth rather than just a tool for the strong to consolidate their power?

TECHNOLOGYECONOMIC GROWTHAI ADOPTIONSOUTHEAST ASIASMALL BUSINESSES

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