Chinese Regulators Summon Amap Over Commission Cuts and Work Conditions

Chinese regulators have recently summoned Amap's ride-hailing platform, calling for a reduction in commission rates and enhancements in driver working conditions. The directive comes amid rising concerns regarding fare levels and overall service quality within the industry.

According to the official WeChat account of China's Ministry of Transport, the inter-ministerial joint conference on the coordinated regulation of new transportation business models has stressed the need for Amap to comply with its commitments. These include a focus on lowering commission rates, improving oversight of partner platforms, and enhancing driver welfare.

Regulators have pointed out operational deficiencies such as inadequate management of partnered ride-hailing services, declining fare structures, and issues related to the handling of emergency situations. Amap has been instructed to take targeted actions to rectify these problems and safeguard drivers' legal rights.

In line with the regulatory requirements, Amap's platform is expected to honor its public commitments to reduce both commission and service fees, ensuring that drivers receive fair compensation for their services. Additionally, the platform must strengthen compliance management across all partner entities, vehicles, and drivers.

The safeguarding of driver welfare has been underscored as a primary concern for regulators. Authorities are advocating for more rapid responses to driver complaints and disputes, along with enhanced training for drivers to elevate their awareness of safety and emergency protocols.

Moreover, the regulatory office has emphasized the necessity for Amap to ensure safe operational practices and stability during the anticipated Spring Festival travel surge. This includes providing support and resources to drivers during the busy holiday period and improving their overall working environment.

In response to these regulatory demands, Amap's ride-hailing platform has declared its commitment to fully comply with all requirements. The platform has pledged to undertake comprehensive reforms and to operate strictly within the bounds of laws and regulations, with a focus on fostering fair market practices and effectively protecting drivers' legitimate interests.